The Wave Clinic

Assessed 2026-10-01

Headline basis: Public evidenceThe headline number is the public score, not the extended score., LROAS 1.0.0, edition 2026-10-01

Public-evidence total: 43

The sum of the ten criterion scores, from 10 to 100, using evidence anyone can check, including the clinic's own pages as self-declared statements. For the licence element of C2 only, it can also use an authority ruling held in our sealed evidence room. It is the only number used for the rank.

ConfidenceHow well the evidence supports the score.: low. ProvisionalA check was still open when the edition closed, for example a register lookup or a video not yet received, or evidence under embargo.: none.

C1 Client separation and occupancy · 2

The occupancy model is collective: the facilities page states suites are 'single or shared occupancies' with rooms allocated on clinical grounds and peer compatibility, dining and amenities are communal, and group therapy is core to the programme. Shared bedrooms plus core group work place the clinic in band 2. No sole-occupancy or no-contact arrangement is published, so no higher band applies. No capacity contradiction was found and no deduction applied.

ConfidenceHow well the evidence supports the score.: low

Sources (3 cited items):

• The Wave Clinic: Main House accommodates 16 young people, Transitions House 6 places, Higher Level of Care 5 places.
• The Wave Clinic: Bedrooms are offered as single or shared suites, all with en-suite bathrooms, with room assignment based on clinical requirements and peer compatibility.
• The Wave Clinic: Group therapy and a DBT skills group are part of the eating-disorder programme, and community-service placements run at organisations outside the facility.

C2 Clinical governance and medical cover · 4

A Medical Director who is a Consultant Psychiatrist is named and psychiatric assessment is stated for this service, which supports band 4. No facility licence entry was found: the Ministry of Health list of private hospitals licensed under Act 586 has no Wave entry, and no public register for psychiatric facilities exists, so the licence element stays unmet rather than negative. 24-hour physician or psychiatrist cover is not established: the only profession-specific night statement is the Medical Lead's overnight on-call for The Pool House, and 'full medical and psychiatric teams on-site, 24-hours a day' can be met by nurses alone. No escalation hospital, on-site withdrawal location, facility accreditation or defined psychosis programme is published, which keeps the clinic below band 5.

ConfidenceHow well the evidence supports the score.: high

Known gapsFacts the assessment needed but could not establish.:

• The operating company is not published, so no entity-level licence search was possible.
• Night physician or psychiatrist cover for the Main House is not stated.

Sources (10 cited items):

• hq.moh.gov.my: The Ministry of Health list of private hospitals licensed under Act 586, as of 30 September 2023, carries no entry containing "Wave". The private ambulatory care centre and private nursing home lists carry none either, and the psychiatric nursing home and community mental health centre lists are not published.
• The Wave Clinic: A Medical Director described as Consultant Psychiatrist is listed for Medical and Medico-legal, and clinical and medical assessment is carried out with the Consultant Psychiatrist or the Medical Director before a place is offered.
• The Wave Clinic: The Medical Lead is based at the Main House and has an overnight on-call for The Pool House. Overnight physician or psychiatrist cover for the Main House is not stated, and no hospital is named for escalation.
• JCI accredited organisations search: Search of JCI accredited organisations search. Scope: register entry for the clinic or its operator (accreditation). Result: no record found.
• CARF Find a Provider, location search 'Kuala Lumpur, Malaysia', 500 mi radius: Search of CARF Find a Provider, location search 'Kuala Lumpur, Malaysia', 500 mi radius. Scope: register entry for the clinic or its operator (accreditation). Result: no record found.
• AACI accredited/certified organisations directory: Search of AACI accredited/certified organisations directory. Scope: register entry for the clinic or its operator (accreditation). Result: no record found.
• MOH Malaysia list of private hospitals licensed under Act 586, as of 30 Sep 2023: Search of MOH Malaysia list of private hospitals licensed under Act 586, as of 30 Sep 2023. Scope: register entry for the clinic or its operator (licence class). Result: no record found.
• MOH Malaysia list of private ambulatory care centres licensed under Act 586, as of 30 Sep 2023: Search of MOH Malaysia list of private ambulatory care centres licensed under Act 586, as of 30 Sep 2023. Scope: register entry for the clinic or its operator (licence class). Result: no record found.
• MOH Malaysia list of private nursing homes licensed under Act 586, as of 30 Sep 2023: Search of MOH Malaysia list of private nursing homes licensed under Act 586, as of 30 Sep 2023. Scope: register entry for the clinic or its operator (licence class). Result: no record found.
• MOH Malaysia private psychiatric hospital page (Hospital Psikiatri Swasta): Search of MOH Malaysia private psychiatric hospital page (Hospital Psikiatri Swasta). Scope: register entry for the clinic or its operator (licence class). Result: source unreachable at time of search: page carries guidelines, forms and checklists only, no licensed-facility list; current status sits in myBRP@CKAPS, which has no public search.

C3 Diagnostic depth on admission · 8

Assessment is two-step: an introductory call with a licensed therapist, then a clinical and medical assessment with the Consultant Psychiatrist before an offer. The medical services page states full medical and wellness screening at the start of treatment and at regular intervals, with laboratory testing through a partner pathology laboratory, and a final medical report is issued at discharge. Six elements are met including admission laboratory screening and a medical examination at the start of treatment with a physician named for the site, which gives band 8. A higher band is not reached because no written case formulation during the stay is published and the examiner at intake is not named as a physician.

ConfidenceHow well the evidence supports the score.: medium

Known gapsFacts the assessment needed but could not establish.:

• The medical examination at the start of treatment does not name who performs it; band 8 relies on a physician being named for the site.
• The element reading for this criterion is not published as a list; the band is explained in the reasoning.

Sources (4 cited items):

• The Wave Clinic: Step one is an introductory call with a licensed therapist or registered mental health practitioner; step two is a clinical and medical assessment with the Consultant Psychiatrist or the Medical Director; an offer follows, then a deposit confirms the place.
• The Wave Clinic: The medical services page states: "Our teenagers and young adults benefit from full medical and wellness screening at the beginning of treatment and at regular intervals", listing immunology, pathology, cholesterol, electrolyte testing in eating disorders and HIV and sexual health through a partner pathology laboratory.
• The Wave Clinic: Aftercare plans contain the clinic's final medical report, including a summary of any medication that may be required.
• The Wave Clinic: The higher-acuity facility is described as complete with ECG machines and laboratories for around-the-clock monitoring.

C4 Clinical intensity · 3

Individual therapy is offered, with a DBT skills group and other groups, but no session count, one-to-one hours figure or group share of clinical hours is published, which is band 3. The clinical team is pooled across the houses and 24-hour clinical presence in the client's residence is not published; the 'teams on-site, 24-hours a day' statement does not state a clinician staying overnight in the residence. The 12-week minimum is clinically extendable, so no fixed-package cap applies.

ConfidenceHow well the evidence supports the score.: low

Known gapsFacts the assessment needed but could not establish.:

• One-to-one hours, group share and team dedication are not published.

Sources (3 cited items):

• The Wave Clinic: A minimum 12-week admission, which can be extended if clinically appropriate.
• The Wave Clinic: Individual and group therapies are referenced, including a DBT skills group, with no session frequency given.
• The Wave Clinic: Young people who require one-to-one care are looked after in a higher level of care house. Secondary care houses are managed by recovery coaches with on-call team accommodation close by.

C5 Continuity and aftercare · 6

Aftercare consists of a written personalised plan before discharge, a handover to a local psychiatrist and partner therapists, step-down secondary care within the operator at USD 13,000 per month, medication follow-up with prescribing, and a weekly alumni group. Eight aftercare elements are met, which would support a higher band, but bands 7 and above require a stated aftercare duration or minimum, and the continuing-care page gives no duration, frequency or minimum. The score is held at band 6.

ConfidenceHow well the evidence supports the score.: medium

Known gapsFacts the assessment needed but could not establish.:

• No aftercare duration or minimum is stated.

Sources (3 cited items):

• The Wave Clinic: Aftercare typically consists of a personalised plan based on the specific needs of each young person, and each plan includes sessions with a psychiatrist local to home together with therapy with an international partner.
• The Wave Clinic: Secondary care runs at USD 13,000 per month with a minimum three-month stay, with structured steps towards independent living, one-to-one sessions and psychiatrist and dietician appointments.
• The Wave Clinic: An alumni group runs weekly in 90-minute process-style sessions, four complimentary for residential graduates and then 12-week semesters at GBP 75 per session, alongside online psychiatry appointments with prescribing.

C6 Admission integrity and commercial conduct · 6

A sweep of the clinic's domain found no self-ranking page, no press logo without a matching article, no award presented as accreditation and no assistant-directed text; the In The Media page matches its single outlet logo to one article. Two positive signals are met: a specific all-inclusive residential price of USD 6,000 to 6,500 per week, and a statement that all admissions are clinically appropriate with selection on clinical grounds. No referral-fee position is published and the published involuntary-admission position means no voluntary-admission policy is credited, so the clinic sits at band 6.

ConfidenceHow well the evidence supports the score.: medium

Known gapsFacts the assessment needed but could not establish.:

• An external blog labelled as reviews exists but clinic control of it is not established, so it was not counted.

Sources (4 cited items):

• The Wave Clinic: The Wave programmes range from USD 6,000 to USD 6,500 per week and are all-inclusive, with secondary care at USD 13,000 per month.
• The Wave Clinic: All admissions to The Wave are stated to be clinically appropriate, and the clinic states it selects the young people and families it believes have the greatest chance of using the support available.
• The Wave Clinic: The In The Media page names one article, matching the only outlet logo shown.
• clinic and group domains, web search: Search of clinic and group domains, web search. Scope: domains checked thewaveclinic.com (homepage, /about/, /our-story/, /our-approach/, /our-team/ and team profiles, /treatment/, /experiences/, /our-location-facilities/, /assessments-and-admissions/, /treatment-fees-and-charges/, /professional-referrals/, /higher-level-care/.... Result: sweep recorded; outcome per the C6 V elements.

C7 Transparency toward the client · 2

Only one transparency element is met: fee inclusions are published, with secondary care listing possible extras for personal items, medication and medical appointments. The terms and conditions govern website use only and name the trade name without a registration number; no ownership, cancellation, refund or early-departure terms, complaints route, facility licence reference, inspection result or privacy retention period is published, and the privacy statement dates from 17 December 2018. One element gives band 2. Fee figures agree across pages, so no contradiction deduction applied.

ConfidenceHow well the evidence supports the score.: low

Known gapsFacts the assessment needed but could not establish.:

• The deposit terms exist but no cancellation or early-departure refund term was found.

Sources (3 cited items):

• The Wave Clinic: Programmes are stated as all-inclusive, with secondary care listing possible extra costs for personal items, medication and medical appointments.
• The Wave Clinic: The website terms and conditions govern website use only, name the entity as "The Wave Clinic" with no registration number, and carry no fee or complaints procedure.
• The Wave Clinic: The privacy statement is dated 17 December 2018, gives three office addresses, and carries no retention period, no records-handling description and no named regulator.

C8 Track record and regulator standing · 5

No final regulator, court or tribunal finding within 10 years was found and no allegation is recorded. No inspection record is publicly retrievable, there is no first-hand bylined reporting from inside the facility, and at most one independent review platform exists, with the Yelp listing at a superseded address and no usable rating. This is the 'not published' band 5.

ConfidenceHow well the evidence supports the score.: low

Known gapsFacts the assessment needed but could not establish.:

• No entity-level Malaysian court or Ministry of Health enforcement search was possible because the operating company is not published.

Sources (10 cited items):

• The Wave Clinic: The clinic's own privacy statement is dated 17 December 2018, establishing that it was operating by then.
• The Wave Clinic: The In The Media page names one lifestyle feature on talking to children about body image, which quotes the clinic and does not describe the premises or the care.
• yelp.com: A Yelp listing sits at a superseded address with photographs and no usable rating.
• MOH Malaysia list of private hospitals licensed under Act 586, as of 30 Sep 2023: Search of MOH Malaysia list of private hospitals licensed under Act 586, as of 30 Sep 2023. Scope: register entry for the clinic or its operator (last inspection). Result: no record found.
• MOH Malaysia list of private ambulatory care centres licensed under Act 586, as of 30 Sep 2023: Search of MOH Malaysia list of private ambulatory care centres licensed under Act 586, as of 30 Sep 2023. Scope: register entry for the clinic or its operator (last inspection). Result: no record found.
• MOH Malaysia list of private nursing homes licensed under Act 586, as of 30 Sep 2023: Search of MOH Malaysia list of private nursing homes licensed under Act 586, as of 30 Sep 2023. Scope: register entry for the clinic or its operator (last inspection). Result: no record found.
• MOH Malaysia private psychiatric hospital page (Hospital Psikiatri Swasta): Search of MOH Malaysia private psychiatric hospital page (Hospital Psikiatri Swasta). Scope: register entry for the clinic or its operator (last inspection). Result: source unreachable at time of search: page carries guidelines, forms and checklists only, no licensed-facility list; current status sits in myBRP@CKAPS, which has no public search.
• general web search: Search of a general web search engine. Scope: "The Wave Clinic" Malaysia lawsuit OR court OR fine OR "Ministry of Health". Result: no record found.
• press and news search: Search of press and news search. Scope: first-hand bylined reporting from inside the facility, last 5 years. Result: no record found.
• statutory regulator records: Search of statutory regulator records. Scope: inspection history and grades of this site. Result: no record found.

C9 Environment, safety and nutrition · 6

C9 is the mean of a housing sub-band of 5 and a nutrition sub-band of 7. Housing meets four elements, including amenities, 24-hour uniformed security with CCTV and pre-cleared visitor entry; the emergency department distance is not met because the only computed value (about 1.8 km to Prince Court Medical Centre) uses the administrative office in Jalan Ampang as origin, and the residential houses have no published address. No emergency equipment, medication or alcohol storage policy, or in-stay monitoring is published. Nutrition reaches band 7 through a named eating-disorder nutritionist whose plan the kitchen follows, but laboratory screening is not stated to be reviewed by the nutrition professional.

ConfidenceHow well the evidence supports the score.: medium

Known gapsFacts the assessment needed but could not establish.:

• The residential addresses are not published, so emergency distance cannot be computed from a place of care.
• The element reading for this criterion is not published as a list; the band is explained in the reasoning.

Sources (3 cited items):

• The Wave Clinic: Amenities include art rooms, a dance and yoga studio, an indoor pool with sauna and spa, a cookery studio, a basketball court, a gym, a music room, a library, a rooftop cinema terrace, dining areas and three family therapy suites, with gardens and 360-degree panoramic terraces.
• The Wave Clinic: Security is 24-hour and uniformed, with CCTV in all areas and app-based visitor entry with pre-clearance.
• The Wave Clinic: An Eating Disorder Specialist Nutritionist with an MSc in Eating Disorders and Nutrition meets each young person at the start of treatment for nutrition assessment and planning; the chef and dietician collaborate on individualised meal plans and five chefs are trained by The InsideOut Institute.

C10 Clinical seniority and academic standing · 1

The roster is published but eleven of its fourteen clinical entries carry a first name only, so no register lookup is possible for them. Of the three full names, a Malaysian Medical Council MeRITS search returned no match for the named physician, and two credentials sit with membership bodies not on the Professional Standards Authority accredited-register list. No credential is verified, so the verified score is zero and the clinic is at band 1.

ConfidenceHow well the evidence supports the score.: high

Known gapsFacts the assessment needed but could not establish.:

• The MeRITS no-match may reflect name spelling; a match would change the score.

Sources (3 cited items):

• The Wave Clinic: The team page lists the Founder and International Clinical Director, Executive and Senior Leadership Teams, Clinical Psychology, Medical Team and International Experts, mostly by first name, and states that the clinic employs unnamed external Licensed Consultants and Clinical Supervisors.
• merits.mmc.gov.my: A register lookup on the Malaysian Medical Council MeRITS search on 16 September 2026 returned no match for the one named physician on the roster: six practitioners carry the first name, none with that surname.
• professionalstandards.org.uk: The Professional Standards Authority accredited-register list carries neither the National Council of Psychotherapists nor the International Council of Psychotherapists, and the Authority separately decided not to accredit the National Council of Integrative Psychotherapists register.