PROMIS Clinics (PROMIS Recovery Centre)

Assessed 2026-10-01

Headline basis: Public evidenceThe headline number is the public score, not the extended score., LROAS 1.0.0, edition 2026-10-01

Public-evidence total: 41

The sum of the ten criterion scores, from 10 to 100, using evidence anyone can check, including the clinic's own pages as self-declared statements. For the licence element of C2 only, it can also use an authority ruling held in our sealed evidence room. It is the only number used for the rank.

ConfidenceHow well the evidence supports the score.: medium. ProvisionalA check was still open when the edition closed, for example a register lookup or a video not yet received, or evidence under embargo.: C10.

C1 Client separation and occupancy · 4

Bedrooms are private and en-suite at both settings, and the regulator registers Hay Farm as a small residential service and each Kendrick Mews house as a separate small unit, which places the clinic at band 4 on the small on-site client route. Clients meet daily in group therapy and share lounges, dining, gym and therapy spaces, so the model is one-to-one therapy within a shared setting. Band 5 needs 10 or fewer clients on site and a confidentiality measure beyond statute; the privacy policy describes only statutory consent and data-protection duties. No capacity or single-occupancy claim is made, so no deduction applies.

ConfidenceHow well the evidence supports the score.: high

Sources (3 cited items):

• cqc.org.uk: Hay Farm, provider Assini Limited, is registered as a residential substance misuse service for adults over 18, mixed gender. The 2019 inspection recorded that clients could not lock their bedroom doors and that there was no CCTV or security.
• cqc.org.uk: No 4, No 11 and No 12 Kendrick Mews are each registered separately as a unit in a mews house in Kensington.
• PROMIS Clinics (PROMIS Recovery Centre): The Kendrick Mews page describes private rooms, en-suite accommodation and larger suites, group and individual therapy rooms, and both one-to-one therapy and group work in a discreet South Kensington mews.

C2 Clinical governance and medical cover · 5

All four locations are registered with the Care Quality Commission as residential substance misuse services, and medically supervised withdrawal is offered at both settings. The Hay Farm team page lists two consultant psychiatrists and a primary care physician, but both clinic leads are senior therapists, so no physician is named as accountable for clinical governance. Regulator registration without a physician medical lead gives band 5, and no other element can lift it without that lead. Overnight cover is by nurses at Hay Farm only, no named hospital escalation route is published for residents and no accreditation was found.

ConfidenceHow well the evidence supports the score.: high

Sources (9 cited items):

• cqc.org.uk: All four locations are registered as residential substance misuse services with regulated activities including treatment of disease, disorder or injury and substance misuse problem services.
• PROMIS Clinics (PROMIS Recovery Centre): The Hay Farm team page lists two consultant psychiatrists and a primary care physician, and the clinical lead is a senior therapist. The Kendrick Mews team page lists no physician and its clinic lead is a senior therapist.
• PROMIS Clinics (PROMIS Recovery Centre): The homepage states weekly psychiatric input throughout treatment and medically supervised withdrawal as the first step. Hay Farm states 24-hour nursing and care staff; no 24-hour physician or psychiatrist cover is stated for either setting.
• JCI accredited organizations list: Search of JCI accredited organizations list. Scope: register entry for the clinic or its operator (accreditation). Result: source unreachable at time of search: HTTP 403 on fetch.
• BACP accredited services directory: Search of BACP accredited services directory. Scope: register entry for the clinic or its operator (accreditation). Result: no record found.
• CQC location page Hay Farm: Search of CQC location page Hay Farm. Scope: register entry for the clinic or its operator (licence class). Result: record found.
• CQC location page No 4: Search of CQC location page No 4. Scope: register entry for the clinic or its operator (licence class). Result: record found.
• CQC location page No 12: Search of CQC location page No 12. Scope: register entry for the clinic or its operator (licence class). Result: record found.
• CQC location page No 11: Search of CQC location page No 11. Scope: register entry for the clinic or its operator (licence class). Result: record found.

C3 Diagnostic depth on admission · 4

The assessment programme page describes a clinical assessment covering substance use, withdrawal risk, mental and physical health, medication and family context before a pathway is recommended, and the regulator records a prescribing doctor at Hay Farm and comprehensive assessment at the London houses. These two elements give band 4. Psychiatric assessment on admission, a laboratory panel, a physician physical examination and a written diagnostic formulation are not published, and the withdrawal-monitoring scale used during detox is not a diagnostic work-up.

ConfidenceHow well the evidence supports the score.: high

Known gapsFacts the assessment needed but could not establish.:

• The 2019 Hay Farm inspection recorded medicine transcription without full doctor authorisation; later practice is not documented by a newer inspection.

Sources (3 cited items):

• PROMIS Clinics (PROMIS Recovery Centre): The assessment programme page states that assessment considers substance use, withdrawal risk, mental health, physical health, medication, family context and practical needs before a pathway is recommended. No duration, report or named assessor is given.
• cqc.org.uk: Hay Farm has a prescribing doctor. The 2019 report records medicine transcription onto prescription charts without full doctor authorisation.
• cqc.org.uk: A comprehensive assessment is recorded for the London houses; physical health checks and blood tests are not specified in the regulator's summary.

C4 Clinical intensity · 5

The homepage states individual therapy sessions every day, which counts as five or more one-to-one sessions a week and gives band 5. No hours figure or session length is published, the clinical team is pooled across each setting's clients, and 24-hour staffing is stated for Hay Farm only, so band 6 is not reached.

ConfidenceHow well the evidence supports the score.: medium

Sources (3 cited items):

• PROMIS Clinics (PROMIS Recovery Centre): The homepage states individual therapy sessions every day and daily one-to-one therapy sessions, with weekly psychiatric input throughout treatment. No hours or session length is published.
• PROMIS Clinics (PROMIS Recovery Centre): Care is matched to clinical need rather than to a fixed package.
• PROMIS Clinics (PROMIS Recovery Centre): Hay Farm states 24-hour nursing and care staff. Kendrick Mews claims a high staff-to-client ratio without giving a figure.

C5 Continuity and aftercare · 7

The homepage and FAQ state twelve months of structured aftercare with 24 therapy days included in every programme and delivered by the same operator, with a personalised plan before discharge and step-down through day and non-residential care. The regulator recorded that staff planned and managed discharge well. Six elements including the included-fee element are met, which gives band 7. No delivery format, psychiatric follow-up after discharge or family work after discharge is published.

ConfidenceHow well the evidence supports the score.: medium

Sources (3 cited items):

• PROMIS Clinics (PROMIS Recovery Centre): Twelve months of structured aftercare to protect long-term recovery, with 24 therapy days included in every programme.
• PROMIS Clinics (PROMIS Recovery Centre): The aftercare page describes regular check-ins, therapy sessions, relapse prevention work and practical support, with plans built around the client's needs. No duration, format, price or team is stated on that page.
• cqc.org.uk: Staff planned and managed discharge well and had alternative pathways for people whose needs the service could not meet.

C6 Admission integrity and commercial conduct · 5

A sweep of the clinic's domains found no self-ranking, no paid recognition presented as independent and no assistant-directed content; the page titled Best Private Mental Health Hospitals in the UK states it is not a ranking, leaves the clinic off and discloses a partnership. One positive signal counts: the assessment programme page states the clinic will say so if another service is more suitable. With a clean sweep and one positive signal the score is band 5. Price is on request after assessment and no referral-fee or voluntary-admission position is published.

ConfidenceHow well the evidence supports the score.: medium

Sources (4 cited items):

• PROMIS Clinics (PROMIS Recovery Centre): The assessment programme page states that if another service is more suitable, the clinic will say so.
• PROMIS Clinics (PROMIS Recovery Centre): A page titled Best Private Mental Health Hospitals in the UK states that it is not a ranking, names five other hospitals, says none paid to be listed, leaves the clinic itself off the list and discloses a clinical partnership with one of them.
• PROMIS Clinics (PROMIS Recovery Centre): The referrers page carries no statement on referral fees or commissions, and the intervention page says nothing on consent, refusal or voluntary admission.
• clinic and group domains, web search: Search of clinic and group domains, web search. Scope: domains checked promis.co.uk (homepage, why-us, services, clinic, team, assessment, FAQ, complaints, privacy, history, referrers, intervention, regional location page for Birmingham, blog pages including the pricing guide, the Condé Nast blog post and "Best Private Mental Health Hospitals in the.... Result: sweep recorded; outcome per the C6 V elements.

C7 Transparency toward the client · 4

The complaints procedure gives response times and escalation to the Local Government and Social Care Ombudsman and the regulator, the clinic publishes its inspection history, and the family ownership stated by the clinic matches Companies House records for the three operating companies and their parent. Three elements are met, which gives band 4. No fee inclusions, payment, refund or early-departure terms, no company name or number on the site, no register link for the registration and no retention period for health records are published.

ConfidenceHow well the evidence supports the score.: high

Sources (3 cited items):

• PROMIS Clinics (PROMIS Recovery Centre): The complaints procedure gives acknowledgement within one week, a response within 28 days, escalation to the Local Government and Social Care Ombudsman, and regulator contact details. No company number is shown.
• find-and-update.company-information.service.gov.uk: The three registered providers, Assini Limited 07925197, Amah Limited 07917011 and Aissa Limited 07917068, all incorporated in January 2012, are each more than 75 percent owned by P.R.A.C. Ltd 07916037, whose two persons with significant control are members of the founding family. This is consistent with the clinic's family-ownership statement.
• PROMIS Clinics (PROMIS Recovery Centre): The privacy policy names the clinic at both addresses as controller but no legal entity, and gives no retention period for client health records. The contact page shows no company registration number and no register link.

C8 Track record and regulator standing · 3

After the May 2019 inspections the Care Quality Commission rated the three Kendrick Mews houses Inadequate, placed them in special measures and issued warning notices under Regulations 12 and 17 to the operating companies. This is a serious finding about 7 years old, within the 5 to 10 year window. The houses were rated Good in reports published 11 May 2020, but no location has been inspected in the last three years, so no recent good inspection follows the finding and the score is band 3. Hay Farm's 2016 breaches fall outside the 10-year window and have no effect.

ConfidenceHow well the evidence supports the score.: high

Known gapsFacts the assessment needed but could not establish.:

• The regulator news release on the three locations returned HTTP 403; the finding rests on the regulator location pages.
• A new regulator inspection graded Good or better would likely raise this score to band 4.
• The element reading for this criterion is not published as a list; the band is explained in the reasoning.

Sources (13 cited items):

• cqc.org.uk: No 11 was rated Inadequate overall after the May 2019 inspection, placed into special measures and issued two warning notices under Regulations 12 and 17, then removed from special measures and rated Good in a report published 11 May 2020.
• cqc.org.uk: Hay Farm is rated Good overall with the Safe domain rated Requires improvement, last rated 20 May 2019, following 2016 breaches of Regulation 12, Regulation 17 and the requirement for an accurate statement of purpose.
• doctify.com: Doctify records 4.93 from 15 reviews marked verified for Hay Farm, dated March 2025 to January 2026, and 5.0 from 3 reviews for the London clinic, with no practice replies seen on either.
• CQC location page Hay Farm: Search of CQC location page Hay Farm. Scope: register entry for the clinic or its operator (last inspection). Result: record found.
• CQC location page No 4: Search of CQC location page No 4. Scope: register entry for the clinic or its operator (last inspection). Result: record found.
• CQC location page No 12: Search of CQC location page No 12. Scope: register entry for the clinic or its operator (last inspection). Result: record found.
• CQC location page No 11: Search of CQC location page No 11. Scope: register entry for the clinic or its operator (last inspection). Result: record found.
• general web search: Search of a general web search engine. Scope: PROMIS Kendrick Mews CQC warning notice special measures inadequate 2019. Result: record found: CQC inspections in May 2019 of the London locations No 11 Kendrick Mews (provider Aissa Limited) and No 4 and No 12 Kendrick Mews (provider Amah Limited) rated them Inadequate and placed them in....
• Find Case Law: Search of Find Case Law. Scope: "Amah Limited" OR "Aissa Limited" OR "Assini Limited" OR PROMIS. Result: record found: CQC inspections in May 2019 of the London locations No 11 Kendrick Mews (provider Aissa Limited) and No 4 and No 12 Kendrick Mews (provider Amah Limited) rated them Inadequate and placed them in....
• general web search: Search of a general web search engine. Scope: "PROMIS" rehab Kent OR London clinic court ruling OR tribunal OR sued OR fined. Result: record found: CQC inspections in May 2019 of the London locations No 11 Kendrick Mews (provider Aissa Limited) and No 4 and No 12 Kendrick Mews (provider Amah Limited) rated them Inadequate and placed them in....
• CQC: Search of CQC. Scope: location pages 1-506886543, 1-12539142155, 1-12725303518. Result: record found: CQC inspections in May 2019 of the London locations No 11 Kendrick Mews (provider Aissa Limited) and No 4 and No 12 Kendrick Mews (provider Amah Limited) rated them Inadequate and placed them in....
• press and news search: Search of press and news search. Scope: first-hand bylined reporting from inside the facility, last 5 years. Result: no record found.
• statutory regulator records: Search of statutory regulator records. Scope: inspection history and grades of this site. Result: record found: Hay Farm rated Good overall, with Safe rated Requires improvement, in the report dated 20 May 2019 (earlier inspections June 2016 and October 2017). The 2019 Hay Farm report records bedroom doors....

C9 Environment, safety and nutrition · 3

Hay Farm publishes gym, sauna, gardens and therapy spaces, clinical sessions take place on site at both settings and named residence staff are published; the house component is band 4. The Chelsea and Westminster Hospital emergency department is about 5 minutes by road from Kendrick Mews, but no verified route is available for Hay Farm, so the emergency route element is not met for the clinic as a whole. No nutrition professional is named and nutrition is limited to stated meals, so the nutrition component is band 2, and the mean rounds to band 3.

ConfidenceHow well the evidence supports the score.: high

Known gapsFacts the assessment needed but could not establish.:

• A verified Hay Farm emergency route within 30 minutes would likely raise this score to band 4.
• The regulator recorded no system to raise an alarm from the London clinic room; no later inspection confirms a change.

Sources (3 cited items):

• PROMIS Clinics (PROMIS Recovery Centre): Hay Farm publishes restaurant-quality meals with nutritional support, a gym, sauna and hot tub, gardens and outdoor recreation, art, music, mindfulness and group therapy spaces, and 24-hour nursing and care staff.
• cqc.org.uk: The London houses are registered at 4, 2 and 12 Kendrick Mews, London SW7 3HG. The regulator recorded that staff had no system to raise an alarm from within the clinic room in an emergency.
• PROMIS Clinics (PROMIS Recovery Centre): The Hay Farm team page names an operations manager, a head of housekeeping, housekeepers, a head of maintenance, a head of hospitality and kitchen and chefs, with the chef planning the menu each day with three lunch options. No dietitian or nutritionist is named on either team page.

C10 Clinical seniority and academic standing · 1

The two team pages name 39 people, 27 of them in clinical or governance roles, and three senior therapists are confirmed on the BACP Register. No person in a core clinical or governance role holds a counted credential: the medical register and nursing register lookups could not be completed, and no registration numbers or university appointments are published. The non-core cap leaves the seniority score at zero, so the score is band 1.

ProvisionalA check was still open when the edition closed, for example a register lookup or a video not yet received, or evidence under embargo.: Clinician register lookups for this criterion were still open at the edition cut-off (see known_gaps). The points count as assessed on the evidence available; the band may change when the lookups are completed, which is resolved in a later edition.

ConfidenceHow well the evidence supports the score.: medium

Known gapsFacts the assessment needed but could not establish.:

• Three GMC and six NMC lookups were not complete at publication; the C10 band may change when they are completed.

Sources (3 cited items):

• bacp.co.uk: Register lookups on 2026-09-15 confirmed three senior therapists on the BACP Register, one as an accredited registered member and two as registered members.
• gmc-uk.org: The medical register could not be read on 2026-09-15 (HTTP 403), so the two consultant psychiatrists and the primary care physician are held at the physician tier pending that read. The nursing register could not be read either: its search form raised an image challenge on submit on 2026-09-16, so all six nursing lines are routed to a person.
• PROMIS Clinics (PROMIS Recovery Centre): The two team pages carry 42 named entries, 39 distinct people, of whom 27 hold a clinical, clinical-lead or clinical-governance role. No registration number, university appointment or specialist board verification page is published for any of them, and no scientific or advisory board is named.