Harbor London

Assessed 2026-10-01

Headline basis: Public evidenceThe headline number is the public score, not the extended score., LROAS 1.0.0, edition 2026-10-01

Public-evidence total: 48

The sum of the ten criterion scores, from 10 to 100, using evidence anyone can check, including the clinic's own pages as self-declared statements. For the licence element of C2 only, it can also use an authority ruling held in our sealed evidence room. It is the only number used for the rank.

ConfidenceHow well the evidence supports the score.: medium. ProvisionalA check was still open when the edition closed, for example a register lookup or a video not yet received, or evidence under embargo.: C10.

C1 Client separation and occupancy · 8

Every residential tier is a whole residence for one client (a central London house or apartment, a larger residence, or a larger fully serviced house), therapy is delivered one client at a time in the clinic's private residences, and no group therapy is published. Single occupancy per residence places the clinic in band 8. Band 9 also needs individual transport, arrival and departure separation, scheduling of any shared space and two named confidentiality mechanisms beyond statute; none is established, since discreet transport is not stated to be single-client and confidentiality rests on the statutory duty. The one-client wording is scoped per residence, so no deduction applied, and capacity or caseload figures were not used.

ConfidenceHow well the evidence supports the score.: high

Known gapsFacts the assessment needed but could not establish.:

• No confidentiality mechanism beyond the statutory duty is named.

Sources (3 cited items):

• Harbor London: Pricing lists three residential tiers, each a whole residence: a central London house or apartment at GBP 69,995 per week, a larger house or apartment at GBP 85,995 per week, and a larger fully serviced house from GBP 99,995 per week.
• Harbor London: The alcohol treatment page states that every therapy is delivered on a one-at-a-time basis in the clinic's private residences, and that care is one to one, confidential and residential.
• cqc.org.uk: The regulator's inspection summary for the former location records that services were provided within clients' own homes, at privately sourced accommodation or in privately rented office spaces.

C2 Clinical governance and medical cover · 6

The CQC register lists Harbor London at 40 Grosvenor Gardens, provider Harbor London Ltd, registered 10 February 2025 for treatment of disease, disorder or injury, which meets the licence gate, and a Medical Director who is a physician is named on the team page. Medically supervised withdrawal takes place in the client's own residence under the clinic's medical team, and GP access with medical assessment is included at the upper tiers. No physician or psychiatrist is stated on site or on call overnight, no hospital escalation route is named and no accreditation is held on an accreditor's register, so the count stops at band 6.

ConfidenceHow well the evidence supports the score.: high

Known gapsFacts the assessment needed but could not establish.:

• The CQC registration does not list accommodation for substance misuse treatment and does not show that clients stay at the registered address.

Sources (6 cited items):

• cqc.org.uk: Care Quality Commission register: Harbor London, 40 Grosvenor Gardens, provider Harbor London Ltd, registered 10 February 2025, independent mental health service, regulated activity treatment of disease, disorder or injury, specialisms eating disorders, mental health conditions and substance misuse problems, not yet inspected.
• Harbor London: The leadership team page names a Medical Director, whose profile describes the role at the clinic and the conditions he treats.
• Harbor London: Every tier includes medication management and daily clinical monitoring, and the second and third tiers add a comprehensive medical assessment, GP access and specialist referrals.
• JCI accredited organizations list: Search of JCI accredited organizations list. Scope: register entry for the clinic or its operator (accreditation). Result: source unreachable at time of search: HTTP 403 on fetch.
• BACP accredited services directory: Search of BACP accredited services directory. Scope: register entry for the clinic or its operator (accreditation). Result: no record found.
• CQC location page: Search of CQC location page. Scope: register entry for the clinic or its operator (licence class). Result: record found.

C3 Diagnostic depth on admission · 6

A paid in-depth consultation with the Chief Executive and Medical Director precedes commitment, and every tier includes a comprehensive psychiatric assessment, a dedicated psychiatrist, medication management with daily monitoring and full pharmacogenetic testing. Blood testing is offered only as clinically indicated, so the laboratory panel on admission needed for band 7 is not met. No written formulation given to the client is published.

ConfidenceHow well the evidence supports the score.: high

Sources (3 cited items):

• Harbor London: An initial in-depth consultation with the Chief Executive and the Medical Director costs GBP 1,500 and is deducted from the programme cost if the client proceeds.
• Harbor London: Every tier includes a comprehensive psychiatric assessment, a dedicated personal psychiatrist, medication management and daily clinical monitoring, full pharmacogenetic testing, and blood testing as clinically indicated.
• cqc.org.uk: The 2022 inspection summary records that staff developed holistic, recovery-oriented care plans informed by comprehensive assessment.

C4 Clinical intensity · 3

Every tier includes unlimited therapeutic interventions, which gives no count of individual sessions. No page states that the treating clinicians carry no other residential client at the same time, so a dedicated clinical team is not established, and the live-in recovery manager is listed separately from clinicians. Overnight clinical presence is not established. Without a stated session count or dedication the clinic is in band 3.

ConfidenceHow well the evidence supports the score.: low

Sources (3 cited items):

• Harbor London: Every tier includes unlimited therapeutic interventions, a dedicated personal psychiatrist, a live-in recovery manager, and medication management and daily clinical monitoring.
• Harbor London: The team page lists recovery managers separately from registered nurses, psychotherapists and psychiatrists.
• Harbor London: The alcohol treatment page states that the duration of rehabilitation varies depending on individual needs, and pricing is quoted weekly with no fixed package.

C5 Continuity and aftercare · 6

Aftercare is delivered by the operator itself and publishes regular psychiatric reviews, structured relapse prevention, outpatient treatment in London through to virtual sessions, home visits by the client's own consultant psychiatrist or a support worker, and guidance for family. These elements place the clinic in band 6. No written plan made before discharge, no defined duration, no price or statement of inclusion and no coordination with an outside doctor is published, which keeps it below band 7.

ConfidenceHow well the evidence supports the score.: medium

Sources (3 cited items):

• Harbor London: Outpatient and aftercare services run from regular psychiatric reviews to structured relapse prevention.
• Harbor London: After the programme, clients receive visits from their own consultant psychiatrist, or from a recovery and therapeutic support worker.
• Harbor London: Aftercare includes structured outpatient treatment in London through to virtual sessions, and guidance for family and loved ones.

C6 Admission integrity and commercial conduct · 5

A sweep of the clinic's own domains found no self-ranking page and no text addressed to AI assistants. The homepage logo strip of press outlets has no linked articles and no matching news items; no evidence establishes or removes that flag, so it is recorded and not scored. Weekly prices per tier are published at GBP 69,995, GBP 85,995 and from GBP 99,995 with no negotiation wording, which is the one positive signal. No referral-fee position, no policy on declining unsuitable admissions and no voluntary-admission policy is published; the only admission limit is an age floor that differs between pages. A clean sweep with one positive signal gives band 5.

ConfidenceHow well the evidence supports the score.: medium

Known gapsFacts the assessment needed but could not establish.:

• If the press articles behind the logo strip cannot be supplied, the unsupported press claim would count as a violation and lower this criterion to band 3.
• Two live pages give different minimum ages (16 and 18).

Sources (4 cited items):

• Harbor London: Weekly prices are published per tier at GBP 69,995, GBP 85,995 and from GBP 99,995, with a GBP 1,500 consultation credited against the programme.
• Harbor London: The referral page names families, private healthcare providers and professional associates as referral sources and carries no referral-fee statement.
• Harbor London: The homepage carries a logo strip of press outlets with no links to articles, and the news page lists no item matching four of those outlets.
• clinic and group domains, web search: Search of clinic and group domains, web search. Scope: domains checked harborlondon.com (English, /ar/ and /zh-hans/ estates via page, post, team-member and case-study sitemaps, news page, policies, pricing, referral, treatment and team pages), addcounsel.com (301 to harborlondon.com), orchestratehealth.com (root and the one legacy page both 301 to.... Result: sweep recorded; outcome per the C6 V elements.

C7 Transparency toward the client · 4

Four elements are met: tier inclusions are listed in full, the privacy policy names Harbor London Limited at 40 Grosvenor Gardens as the legal entity, the regulator rating is shown, and the privacy policy directs complaints to the Information Commissioner's Office. That gives band 5, less one point for a contradiction: the policies page still names Addcounsel as the employer, while Companies House shows the company renamed Harbor London Ltd on 1 July 2024. No deposit, refund, extension or early-departure terms for the residential programme, no licence reference with a register number, no ownership disclosure, no retention period and no statement of limits are published.

ConfidenceHow well the evidence supports the score.: high

Known gapsFacts the assessment needed but could not establish.:

• The complaints route counted is the Information Commissioner's Office, which covers data protection only; no clinical complaints procedure is published.

Sources (4 cited items):

• Harbor London: Tier inclusions are listed in full on the pricing page, with the additions at higher tiers showing what lower tiers exclude.
• Harbor London: The privacy policy names Harbor London Limited, 40 Grosvenor Gardens, as data controller and directs complaints to the Information Commissioner's Office, a named regulator, with retention stated only as for as long as necessary.
• find-and-update.company-information.service.gov.uk: Companies House records HARBOR LONDON LTD, company number 09968368, registered office 40 Grosvenor Gardens, previous name ADDCOUNSEL LIMITED until 1 July 2024, while the clinic's published policies still name the service Addcounsel.
• Harbor London: The policies page still states: "All employees of Addcounsel are bound by a legal duty of confidentiality", although the company was renamed Harbor London Ltd on 1 July 2024.

C8 Track record and regulator standing · 4

The CQC report for the location then registered as Addcounsel Limited (same company number as Harbor London Ltd), visit 13 April 2022, published 20 July 2022, rated the service Requires improvement and issued requirement notices for breaches of regulations 12, 17 and 18 (safe care and treatment, good governance, staffing). A requirement notice is a final published regulator finding of a breach and is treated as moderate; it is within five years and counts against the operating entity although the location has moved. The current location registered on 10 February 2025 has not been inspected, so no clean result is dated after the finding, giving band 4. No fine, condition, suspension or court outcome was found that would lower it further.

ConfidenceHow well the evidence supports the score.: high

Known gapsFacts the assessment needed but could not establish.:

• The element reading for this criterion is not published as a list; the band is explained in the reasoning.

Sources (13 cited items):

• cqc.org.uk: The inspection summary for the former location records an overall rating of Requires improvement, report published 20 July 2022, with concerns on recruitment and training records, supervision of sessional staff, medication charts, governance processes, ligature points and cleaning records. The requirement notices in that report are scored as a regulator finding.
• find-and-update.company-information.service.gov.uk: Companies House records the company incorporated 25 January 2016, with accounts and confirmation statement current.
• trustpilot.com: The Trustpilot review URL for harborlondon.com returns HTTP 404, so no business profile exists.
• api.cqc.org.uk: The CQC report for the location then registered as Addcounsel Limited (visit 13 April 2022, published 20 July 2022) issued requirement notices under regulations 12, 17 and 18 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and states: "The table below shows the legal requirements that were not being met."
• CQC location page: Search of CQC location page. Scope: register entry for the clinic or its operator (last inspection). Result: record found.
• Find Case Law: Search of Find Case Law. Scope: Addcounsel. Result: record found: Care Quality Commission inspection of the location then registered as Addcounsel Limited (provider Harbor London Ltd, formerly Addcounsel Limited), visit 13 April 2022, report published 20 July....
• Find Case Law: Search of Find Case Law. Scope: "Harbor London". Result: record found: Care Quality Commission inspection of the location then registered as Addcounsel Limited (provider Harbor London Ltd, formerly Addcounsel Limited), visit 13 April 2022, report published 20 July....
• general web search: Search of a general web search engine. Scope: "Addcounsel" OR "Harbor London Ltd" tribunal OR judgment OR CQC OR lawsuit. Result: record found: Care Quality Commission inspection of the location then registered as Addcounsel Limited (provider Harbor London Ltd, formerly Addcounsel Limited), visit 13 April 2022, report published 20 July....
• CQC provider page 1-3307250982: Search of CQC provider page 1-3307250982. Scope: CQC provider page 1-3307250982. Result: record found: Care Quality Commission inspection of the location then registered as Addcounsel Limited (provider Harbor London Ltd, formerly Addcounsel Limited), visit 13 April 2022, report published 20 July....
• CQC API report c42da9cf-9145-4261-96bd-a15cbc128e67 (PDF, text extracted by script): Search of CQC API report c42da9cf-9145-4261-96bd-a15cbc128e67 (PDF, text extracted by script). Scope: CQC API report c42da9cf-9145-4261-96bd-a15cbc128e67 (PDF, text extracted by script). Result: record found: Care Quality Commission inspection of the location then registered as Addcounsel Limited (provider Harbor London Ltd, formerly Addcounsel Limited), visit 13 April 2022, report published 20 July....
• CourtListener: Search of CourtListener. Scope: "Harbor London" (blocked). Result: record found: Care Quality Commission inspection of the location then registered as Addcounsel Limited (provider Harbor London Ltd, formerly Addcounsel Limited), visit 13 April 2022, report published 20 July....
• press and news search: Search of press and news search. Scope: first-hand bylined reporting from inside the facility, last 5 years. Result: record found: Not within five years. A Spear's interview by William Cash dated 19 March 2018 is older than five years and describes a meeting, not the premises or care. A Spear's WMS round-up by Livia Giannotti....
• statutory regulator records: Search of statutory regulator records. Scope: inspection history and grades of this site. Result: record found: CQC rated the service Requires improvement overall in a report published 20 July 2022, under the former location record (Addcounsel Limited, 28 Grosvenor Street, provider Harbor London Ltd, now....

C9 Environment, safety and nutrition · 4

The setting sub-score rests on one element, full-time housekeeping with 24/7 security and a driver at the top tier, giving 2. The emergency department element is not met: a 24-hour A&E at St Thomas' Hospital was verified, but the drive time was measured from 40 Grosvenor Gardens, the registered base, while clients stay in residences whose addresses are unpublished. Nutrition reaches 6 on four elements, including a nutritionist-led assessment to find deficiencies, monitoring with plan adjustment and education for after the stay. The mean of 2 and 6 gives 4.

ConfidenceHow well the evidence supports the score.: high

Known gapsFacts the assessment needed but could not establish.:

• The nutritionist's degree qualification counted in the nutrition sub-score is not stated in a linked evidence item.

Sources (4 cited items):

• Harbor London: Every tier includes full-time housekeeping, and the third tier adds 24/7 security and a designated driver.
• Harbor London: The dietetics and nutrition page describes a thorough assessment by the nutritionists to identify nutrient deficiencies, monitoring of progress with the plan adjusted as needed, and knowledge to stay on track after the stay ends.
• cqc.org.uk: The 2022 inspection summary records that potential ligature points were not always highlighted and that medication administration charts were not always fully completed.
• cqc.org.uk: Place of care named as: Harbor London, 40 Grosvenor Gardens, Belgravia, London SW1W 0EB ("The Harbor Home")

C10 Clinical seniority and academic standing · 2

Only eight credentials could be read on an official or accredited register: three consultant psychiatrists on the GMC Specialist Register and five psychotherapists on the BACP register. Two gates are met, including the facility licence proven on the CQC register, but only one confirmed credential with a case role at this site forms the core, which caps the rest at isolated registered professionals. Fourteen further physician and psychologist credentials remain provisional with many register lookups open, so the raw score stays in band 2; no capacity figure was used.

ProvisionalA check was still open when the edition closed, for example a register lookup or a video not yet received, or evidence under embargo.: Clinician register lookups for this criterion were still open at the edition cut-off (see known_gaps). The points count as assessed on the evidence available; the band may change when the lookups are completed, which is resolved in a later edition.

ConfidenceHow well the evidence supports the score.: medium

Known gapsFacts the assessment needed but could not establish.:

• 33 register lookups were not complete at publication; the C10 band may change when they are completed.

Sources (3 cited items):

• gmc-uk.org: General Medical Council register reads on 2026-09-15 confirmed three consultant psychiatrists as registered with a licence to practise and on the Specialist Register, in forensic psychiatry and in general psychiatry, one with a substance misuse psychiatry endorsement.
• bacp.co.uk: British Association for Counselling and Psychotherapy register reads on 2026-09-15 confirmed five psychotherapists as registered members, one of them accredited.
• cqc.org.uk: The facility licence is proven on the Care Quality Commission register, location 1-21967236803, queried 2026-09-15, registration active. Fourteen further physician and psychologist credentials are provisionally verified while 26 browser register lookups and 7 person-assisted lookups remain open.